Returns + Refunds Policy
How do I return an item?
You have within 14 days of delivery to return your purchase for a refund. However, the item must be unused, unopened, and in the original packaging it was sent in. Because our products are intended for personal use, we do not accept returns for products that have been opened or used in any way due to health and safety reasons. Please email us at email@example.com to request a refund and include photos of the unused item(s). We will notify you where to send your product; do not send the product back to the manufacturer. E-Gift Cards are final sale and non-refundable.
Please note: Shipping costs are non-refundable.
If you are returning an order over $75.00, we highly recommend you use a trackable shipping service, or purchase shipping insurance, because BASK LA is not responsible for lost packages.
Once your order has been placed, our team will start processing and packing your order preparing it for shipment. Unfortunately, we are unable to edit/cancel orders once they have been placed.
What should I do if my order is lost, damaged or stolen?
We will provide you with a tracking number to help you monitor when your shipment will be delivered. We are not responsible for incorrect addresses given by the customer or packages stolen after delivery. When you add Route Package Protection at checkout, you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise. Route is premium package protection for your online orders. Purchased Route and need to file a shipping claim? File here: https://claims.route.com
If your package is marked as delivered (stolen): You can file a claim with Route that can be approved no earlier than 5 days and no later than 15 days from when it was marked as delivered. Orders over $100 USD require a police report.
If your package is damaged: You can file a claim with Route for damaged items, attaching photos of the package and item no later than 15 days from when the package was marked delivered.
If the package is lost: You can file a claim with Route for lost packages that can be approved no earlier than 7 days and no later than 30 days from the last update, 60 days from order date.
We are not responsible for lost, stolen or damaged packages unless Route Package Protection was purchased at checkout.
How do I contact BASK LA with a question not answered here?
If we have not answered your question here, please refer to the "Shipping" page because we may have already provided your answer. If not, please contact us at firstname.lastname@example.org. Be sure to include your order number, exact name on the order, and email associated with the order. It’s even more helpful if you contact us using the email address associated with the order.