How do I return an item?

You have 14 days from the date you receive your order to notify us of a return request. To be eligible for a return, the item must be unused, unopened, and in the original packaging it was sent in.

Because our products are intended for personal use, we do not accept returns of products that have been opened or used in any way due to health and safety reasons. Consumable products are final sale and are not eligible for return or refund.

All items will be inspected upon return. Upon inspection and approval, a refund will be issued within 7-10 business days.

To request a return, please email shop@bask-la.com and include:

• Your order number
• Photos of the unused, unopened item(s)

We will notify you of where to send your product. Do not refuse the package or return the package to sender. The customer is responsible for all return shipping fees.

If a Post Purchase Offer is purchased alongside a product at its regular price, the lower-valued item will be refunded.

The following items are final sale and non-refundable:

• Consumable products
• E-Gift Cards
• Samples

Please note: Shipping costs are non-refundable.

If you are returning an order over $75.00, we highly recommend using a trackable shipping service or purchasing shipping insurance. BASK LA is not responsible for lost, stolen, or misdirected return packages.

Order Cancellation:

Once your order has been placed, our team begins processing and packing it for shipment. Orders cannot be edited or canceled once placed.

What should I do if my order is lost, damaged or stolen? 

We will provide you with a tracking number to help you monitor when your shipment will be delivered. We are not responsible for incorrect addresses given by the customer or packages stolen after delivery.

If you added Route Package Protection at checkout, you can file a claim for lost, stolen, or damaged packages. File here: https://claims.route.com

If your package is marked as delivered (stolen): You can file a claim with Route that can be approved no earlier than 5 days and no later than 30 days from when it was marked as delivered. Orders over $100 USD require a police report.

If your package is damaged: You can file a claim with Route for damaged items, attaching photos of the package and item no later than 30 days from when the package was marked delivered.

If the package is lost: You can file a claim with Route for lost packages that can be approved no earlier than 7 days and no later than 30 days from the last update, 60 days from order date.

We are not responsible for lost, stolen or damaged packages unless Route Package Protection was purchased at checkout.

How do I contact BASK LA?

If your question isn’t answered here, please review our Shipping page. If you still need assistance, contact us at shop@bask-la.com and include:

• Your order number
• Exact name on the order
• Email address associated with the order

For faster assistance, please email us from the address used to place the order.