How do I return an item?

You have 14 days from the date you receive your order to notify us of a return request. To be eligible for a return, the item must be unused, unopened, and in the original packaging it was sent in.

Because our products are intended for personal use, we do not accept returns of products that have been opened or used in any way due to health and safety reasons. Consumable products are final sale and are not eligible for return or refund.

All items will be inspected upon return. Upon inspection and approval, a refund will be issued within 7-10 business days.

To request a return, please email shop@bask-la.com and include:

• Your order number

• Photos of the unused, unopened item(s)

We will notify you of where to send your product. Do not refuse the package or return the package to sender. The customer is responsible for all return shipping fees.

If a Post Purchase Offer is purchased alongside a product at its regular price, the lower-valued item will be refunded.

The following items are final sale and non-refundable:

• Consumable products

• E-Gift Cards

• Samples

Please note: Shipping costs are non-refundable.

If you are returning an order over $75.00, we highly recommend using a trackable shipping service or purchasing shipping insurance. BASK LA is not responsible for lost, stolen, or misdirected return packages.

Order Cancellation

Once your order has been placed, our team begins processing and packing it for shipment. Orders cannot be edited or canceled once placed.

What should I do if my order is lost, damaged or stolen? 

We will provide you with a tracking number to help you monitor when your shipment will be delivered. We are not responsible for incorrect addresses given by the customer or packages stolen after delivery.

If you added Shipping Protection at checkout, you can file a claim for lost, stolen, or damaged packages by contacting us at shop@bask-la.com. We are not responsible for lost, stolen, or damaged packages unless Shipping Protection was purchased at checkout.

Lost Items Policy

• An order is considered "Lost" if it is not marked as "Delivered," and 8 days have passed since the last tracking status update.

• Or if 3 days have passed since the last estimated delivery date provided by the carrier, with no delivery or status update.

• A claim can be filed after 6 days and no later than 30 days.

What we don't cover: 

• We will not consider a package "lost" if the carrier is unable to deliver due to an invalid or undeliverable address, or if the customer refuses delivery.

• We will not consider a package "lost" if the customer entered the wrong address at checkout.

• We will not consider a package "lost" if it is marked "pre-shipment," "label created," or "shipment information received."

• We will not consider a package "lost" if it is stuck in customs for any reason.

Stolen Items Policy

• We will consider a package "stolen" if it is marked "delivered" but the customer did not receive it, and no other people or neighbors are aware of its location.

• A claim can be filed after 2 days but no later than 14 days from the marked delivery date.

• The package must be picked up within 12 hours of delivery; after that, we are not responsible for stolen packages.

Damaged Items Policy

• We will consider an item "damaged" if it's unusable. Supporting photos or videos of the damaged item(s) are required.

• A claim can be filed within 30 days of the marked delivery date.

What we don't cover: 

• We will not consider an item "damaged" if it shows manufacturing defects or marks we suspect occurred before shipment (for example, if the box or packaging shows no signs of mishandling). Please contact us directly for manufacturing issues.

Additional Polices

• If we request additional supporting evidence, a police report, or a notarized letter and don't receive it within 45 days, the claim will be closed and cannot be reopened.

• If a chargeback has been filed with the bank for an order, that order no longer qualifies for a claim.

• A notarized letter or police report may be required depending on the order amount or if the claim filer has a suspicious background.

How do I contact BASK LA?

If your question isn’t answered here, please review our Shipping Policy. If you still need assistance, contact us at shop@bask-la.com and include:

• Your order number

• Exact name on the order

• Email address associated with the order

For faster assistance, please email us from the address used to place the order.